Privacy Policy


Effective Date: 5/23/25

Onward True Counseling & Consulting

Scottsdale, Arizona

At Onward True Counseling, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose personal information obtained through our website and services. By using our website (https://onwardtrue.org/) or engaging with our services, you agree to the terms outlined below.


1. Information We Collect


We may collect personal information that you voluntarily provide to us, including but not limited to:


-Name

-Email address

-Phone number

-Messages submitted through contact forms

-Appointment request details

-Any other information you choose to share

We may also collect non-identifying information automatically, such as browser type, IP address, pages visited, and referring websites.


2. How We Use Your Information


Your information is used for the following purposes:


-Responding to inquiries and scheduling requests

-Providing counseling or consulting services

-Sending appointment reminders or important service updates

-Improving the functionality and content of our website

-Complying with legal obligations


3. Sharing Your Information


We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:


-With your written consent

-With service providers who help operate our website or support our services (bound by confidentiality agreements)

-If required by law or to protect our rights, safety, or property


4. Data Security


We take reasonable steps to protect the confidentiality and security of your information. However, no method of transmission over the internet or method of electronic storage is 100% secure.


5. Your Rights


You may contact us at any time to:


-Access or correct your personal information

-Withdraw consent for us to use your information

-Ask us to delete your information (where legally permissible)


6. HIPAA Compliance


As a provider of mental health services, Onward True Counseling complies with the Health Insurance Portability and Accountability Act (HIPAA). Any protected health information (PHI) shared through clinical engagement is handled in accordance with HIPAA privacy and security rules.


7. Cookies and Tracking


We may use cookies or similar technologies to enhance your browsing experience and analyze website usage. You can adjust your browser settings to disable cookies, though some features may not function as intended.


8. External Links


Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these websites.


9. Children’s Privacy


Our website and services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children without parental consent.


10. Updates to This Policy


We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. Updates will be posted on this page with the revised effective date.


11. Contact Us


If you have any questions about this Privacy Policy or your personal data, please contact:


Brandon Chatfield

Onward True Counseling

Scottsdale, AZ

[email protected]

(602) 730-6056