Terms & Conditions
Effective Date: 5/23/25
Onward True Counseling & Consulting
Please read these Terms and Conditions (“Terms”) carefully before using the Onward True Counseling website or engaging with our services. By accessing our website or scheduling services with us, you agree to comply with and be bound by these Terms.
1. Use of Website
The content on this website is for informational purposes only and is not intended as a substitute for professional mental health, medical, or legal advice. Always consult with a licensed provider for personalized guidance.
You agree not to use this website:
-For unlawful purposes or in violation of any applicable laws or regulations
-To post or transmit harmful, threatening, abusive, or defamatory content
-To attempt to interfere with the functionality or security of the site
2. Services and Appointments
Onward True Counseling provides therapy and consulting services for individuals, couples, and professionals. While we strive to deliver consistent, high-quality care, we do not guarantee any specific results or outcomes.
Appointments may be scheduled via phone, email, or our contact form. If you need to cancel or reschedule a session, we ask that you provide at least 24 hours' notice to avoid cancellation fees.
3. Payment and Billing
All services are billed at the agreed-upon rate. Payment is due at the time of service unless other arrangements have been made. We accept various forms of payment, including credit card, cash, or secure electronic payment platforms.
Late cancellations and no-shows may be subject to a cancellation fee at the provider’s discretion.
4. Confidentiality and Privacy
We take your privacy seriously. All personal and health-related information is protected in accordance with HIPAA and our Privacy Policy. Your use of this site is also subject to our Privacy Policy, which outlines how data is collected, used, and protected.
5. Intellectual Property
All content on this website, including text, graphics, logos, and design, is the property of Onward True Counseling and is protected by applicable copyright and trademark laws. You may not copy, reproduce, distribute, or republish any content without our written consent.
6. Third-Party Links
This website may include links to external websites for your convenience. Onward True Counseling does not endorse and is not responsible for the content, policies, or practices of these third-party sites.
7. Limitation of Liability
Onward True Counseling and its providers shall not be held liable for any direct, indirect, incidental, or consequential damages arising from your use of the website or services. All services are provided “as is,” without warranties of any kind.
8. Modifications to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website or services after any changes constitutes acceptance of those changes. Please review these Terms periodically for updates.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Arizona. Any disputes arising from these Terms shall be resolved in a court of competent jurisdiction in Maricopa County, Arizona.
10. Contact Us
If you have any questions about these Terms and Conditions, please contact:
Brandon Chatfield
Onward True Counseling
Scottsdale, AZ
(602) 730-6056
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